Terms and conditions

Article 1: Definitions

This section outlines the key terms used in the general terms and conditions, such as:

• Consumer: A person acting outside of their professional or business capacity.
• Cooling-off period: A period during which the consumer can cancel the contract.
• Entrepreneur: The business offering goods or services via remote sales.
• Distance contract: A contract concluded via remote communication techniques (e.g., online).

Article 2: Identity of the Entrepreneur

The section provides the following details about the business:

• Business name: Ever London
• Chamber of Commerce number: 93546858.
• VAT number: NL005025803B13.
• Customer service email: info@ever-london.com
• Business address: Schepenlaan 115, Noord Holland.

Article 3: Applicability

These general terms apply to all offers and contracts concluded with consumers. It also describes how these terms are made available to consumers before they enter into a contract.

Article 4: Offers

Offers must be clear, including:

• A detailed description of products or services.
• Terms of acceptance, pricing, and additional costs (e.g., shipping).
• Any specific conditions regarding the offer’s validity.

Article 5: The Agreement

An agreement is concluded when the consumer accepts the offer and meets the conditions. If the agreement is concluded electronically, the entrepreneur must confirm receipt of the acceptance.

Article 6: Right of Withdrawal

Consumers have the right to cancel the contract within 14 days of receiving the product. The product must be returned in its original condition, and the consumer is responsible for return shipping costs.

Article 7: Costs in Case of Withdrawal

If the consumer cancels the agreement, they must pay for return shipping. Any amounts paid will be refunded within 14 days of the cancellation, provided the product has been returned.

Article 8: Exclusions from the Right of Withdrawal

The right of withdrawal does not apply to:

• Custom-made products.
• Products that are perishable or sealed and opened (e.g., hygiene products).
• Services initiated with the consumer’s express consent during the cooling-off period.

Article 9: Pricing

Prices are subject to change only due to tax changes or other legal requirements. If prices change within 3 months of the agreement, they must follow specific legal guidelines.

Article 10: Conformity and Guarantee

The entrepreneur guarantees the product or service is in conformity with the contract and is fit for use. If there are defects, the consumer must report them within 14 days of delivery.

Article 11: Delivery and Implementation

Products will be delivered within 30 days unless otherwise agreed. If delivery is impossible, a replacement product will be provided. The risk for loss or damage lies with the entrepreneur until delivery.

Article 12: Long-Term Contracts: Duration, Termination, and Extension

This section covers termination rights for ongoing contracts (e.g., regular supply of products) and sets rules for termination of fixed-term contracts.

This summary provides a general overview of the terms, focusing on consumer rights and the entrepreneur's obligations. If you need further clarification on specific articles or sections, feel free to ask!