Refund policy

Return and Refund Policy - Ever London

At Ever London, we strive to provide all of our customers with excellent service and a pleasant shopping experience. Our return and refund policy is carefully designed to ensure maximum satisfaction under certain conditions. Please read the following guidelines carefully regarding returns and refunds.

100% Return Guarantee on New Products

We offer a full return guarantee on all new products, except for promotional items. Sale items are not covered by this guarantee.

No Refund on Sale Items

Items purchased during sales are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even if the size is incorrect.

Return Shipping Costs

Customers are responsible for the cost of return shipping. Ever London does not refund return shipping costs and is not responsible for any expenses related to the return process.

Return Deadline

Returns must be reported within 30 days of receiving the item. After this period, returns will not be accepted. Please adhere to this deadline to be eligible for a return.

Exchange of Sale Items

Sale items cannot be exchanged, even if the size is incorrect. Please ensure you choose the correct size before making a purchase.

100% Guarantee on Defective Items

We offer a full guarantee on all defective items. If a product has a manufacturing defect, it can be returned for a full refund or exchange, depending on your preference.

Return Process

To initiate a return, please send an email to info@ever-london.com. Once your return is approved, you will receive detailed instructions on how to proceed with the return process.

Return Form Requirement

Returns without a completed return form cannot be processed. Please be sure to include this form with your return to ensure proper handling of your request.

Conclusion

Ever London is committed to ensuring customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. If you have any questions or comments, please contact our customer service team at info@ever-london.com.